Currently there are multiple mobile app by the Railways. To use different services, users need to search and download each application separately.
In order to provide better customer experience, there was a need for an integrated application which could give a single window interface for these services, Prabhu said after launching the app.
The Rail SAARTHI (synergised advanced application rail travel help and information) such as safety for women, complaint facility and suggestion for improvement, he said.
One can also book air ticket through the app and give feedback.